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Webmaster
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Dave
Joined: 05 August 2005
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| Posted: 19 April 2006 at 1:09pm | IP Logged
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In order for your replacement please send in a copy of your receipt by
e-mail or fax. If you need to get in contact with C.S. Please click on the
link Contact Us
Here are some pics…
__________________
Regards,
Dave
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Badxlt
Begginer
Joined: 13 May 2006
Location: United States
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Posts: 19
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| Posted: 17 May 2006 at 8:18pm | IP Logged
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so all the new trucks should have some like that and they shouldnt break. i hope they dont.
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ThermalRD
Senior Member
Joined: 29 September 2005
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| Posted: 18 May 2006 at 9:46am | IP Logged
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I sent you guys a contact last week when i saw this. No reply. Are these being sent out to everyone, or what? I know you had originally sent me some replacements, that were NON updated. They lasted about 1 lap.
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Webmaster
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Dave
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| Posted: 18 May 2006 at 10:58am | IP Logged
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Well ThermalRD as you know because you have being thru the process, in
order to do that get in contact with us via phone call or C/S email at
Anthony@acehobby.com he is the supervisor for customer service so it is
up to you on how to get these replacements.
__________________
Regards,
Dave
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ThermalRD
Senior Member
Joined: 29 September 2005
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| Posted: 18 May 2006 at 11:25am | IP Logged
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Webmaster wrote:
Well ThermalRD as you know because you have being thru the process, in
order to do that get in contact with us via phone call or C/S email at
Anthony@acehobby.com he is the supervisor for customer service so it is
up to you on how to get these replacements. |
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Now i dont mean to come off rude, but did you even read the post before replying? I stated that i already contacted CS, and had no reply. I did just as i did the first time around, and sent links to pics of the receipt again.
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binaryterror
Intermediate
Joined: 20 December 2005
Location: United States
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| Posted: 18 May 2006 at 11:37am | IP Logged
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Anthony must be horribly busy (or maybe he doesn't care), since I'm still waiting for him to return my call from back from early February. Left a detailed message about a problem and the guy still hasn't called me back.
I'm selling this truck for 1 reason, ACE HOBBY. I love the truck, its handling, options, and everything. The problem is the company distributing them couldn't be worse. Problem is they took too long to solve this problem and my other problem was never even handled because Anthony never tried returning my phone call.
Some day ThunderTiger/Ace Hobby might learn as a company from one simple phrase, "It's easier to retain a customer than find a new one".
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Webmaster
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Dave
Joined: 05 August 2005
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| Posted: 18 May 2006 at 11:52am | IP Logged
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I did read it and I will take care of both of you guys issues, please get in
contact with Rocky@acehobby.com and email him your information
required for us to warranty your parts, I do apologize about the
inconvinience and we will take care of your issues. If you have any other
issues get in contact with me (David@acehobby.com) and I will see to it
that you guys get help.
__________________
Regards,
Dave
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ThermalRD
Senior Member
Joined: 29 September 2005
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| Posted: 18 May 2006 at 1:12pm | IP Logged
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Thanks for the reply. I just received, and replied to Rocky's PM.
Matt
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Badxlt
Begginer
Joined: 13 May 2006
Location: United States
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| Posted: 18 May 2006 at 1:30pm | IP Logged
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Badxlt wrote:
| so all the new trucks should have some like that and they shouldnt break. i hope they dont. |
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well if any one can answer my little qwestion that got pass by all please thanks lol
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Webmaster
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Dave
Joined: 05 August 2005
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| Posted: 18 May 2006 at 1:42pm | IP Logged
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They should however if you happen to receive the and ST-1 with out it
please get in contact with our Customer Service deparment. At
service@acehobby.com or give us a call with your proof-of-purchase and
your personal information so we could get them out to you as soon as
possible.
__________________
Regards,
Dave
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ACE HOBBY Forums : ST-1
Topic: ST-1 / New Rod End (On Hand)
